Terms of Use

Last updated: October 26, 2026

These Terms of Use (“Terms”) are a legal agreement between you and Pigeon Mobile Limited (“we”, “us”, “our”) and govern your use of the OnlyWe mobile application (the “App”). By downloading, installing or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

Please read section 21 carefully: it contains an arbitration agreement and a class action waiver that affect how disputes are resolved.

1. Eligibility

You must be at least 13 years old, or the minimum age required in your country, to use the App. If you are under the age of majority where you live, you may use the App only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf. You may not use the App if you are barred from doing so under applicable law.

2. Your account

You sign in to the App with Sign in with Apple. You are responsible for the information you provide, for keeping access to your Apple ID and device secure and for all activity under your account. Please tell us immediately at [email protected] if you believe your account has been compromised. You may not transfer your account to anyone else.

3. Connecting with a partner

The App lets you connect your account with one partner. Content in your shared space, including your profile, answers to daily questions, moods, “I miss you” moments and your shared list, is visible to your connected partner. Only connect with someone who has agreed to it. You may disconnect at any time. We are not responsible for how your partner uses the content you share with them.

4. License to use the App

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use the App on Apple devices that you own or control, for your personal, non-commercial use, as permitted by the Usage Rules of the Apple Media Services Terms and Conditions.

5. Subscriptions and purchases

• OnlyWe is free to download. Some features are available only with a paid auto-renewable subscription (“OnlyWe Premium”). The subscription periods, prices and included features are shown in the App before purchase.
• Payment is charged to your Apple ID account at confirmation of purchase.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period, at the then-current price.
• You can manage and cancel subscriptions in iOS Settings → Apple ID → Subscriptions. Deleting the App or your account does not cancel a subscription.
• If a free trial is offered, any unused portion of it is forfeited when you purchase a subscription. If you do not cancel before the trial ends, the subscription starts automatically.
• We may change subscription prices. Apple will notify you in advance and, where required, ask for your consent before a price increase applies.
• Purchases can be restored on another device signed in with the same Apple ID using “Restore purchases” in the App.

6. Refunds

All purchases are processed by Apple. Refunds are handled by Apple according to its policies; we cannot issue refunds directly. You can request a refund at reportaproblem.apple.com. Nothing in these Terms limits any refund rights you have under mandatory consumer protection laws.

7. Acceptable use

You agree not to:

• use the App for any unlawful purpose or to harass, threaten, abuse, stalk or harm another person;
• connect with or share content about another person without their consent;
• enter content that is illegal, hateful, sexually explicit involving minors, or infringes the rights of others;
• impersonate any person or misrepresent your identity;
• attempt to access, copy, modify, reverse engineer, decompile or disassemble the App, except as permitted by law;
• disrupt, overload or attack the App, its servers or networks, or bypass any security or access controls;
• use bots, scrapers or other automated means to access the App or collect data from it;
• resell, sublicense or commercially exploit the App or its content.

8. Your content

You keep ownership of the User Content you create in the App. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit and display your User Content solely to operate and provide the App to you and your connected partner. This license ends when you delete the content or your account, except for copies in backups that are deleted in the normal course. You are responsible for your User Content and confirm that you have the rights to share it.

9. Our intellectual property

The App, including its design, questions, date ideas, text, graphics, avatars, logos and software, is owned by Pigeon Mobile Limited or its licensors and is protected by copyright, trademark and other intellectual property laws. “OnlyWe” and the OnlyWe logo are our trademarks. Except for the license in section 4, no rights are granted to you.

10. Feedback

If you send us ideas, suggestions or feedback about the App, you agree that we may use them freely without any obligation or compensation to you.

11. Third-party services

The App relies on third-party services, including Apple (sign-in, payments and push notifications), Google Firebase (sign-in and crash reports), Adapty and Adjust. Your use of these services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and any links to third-party websites are provided for convenience only.

12. Changes to the App

We are constantly improving the App. We may add, change, suspend or remove features, content (such as questions and date ideas) or the App itself at any time. If we discontinue the App entirely, we will try to give you reasonable notice. Some features may be offered as beta features, which may be unstable and are provided without warranty.

13. Updates

We may release updates that fix bugs, improve security or add features. Some updates may be required to continue using the App.

14. Not professional advice

The App is designed for entertainment and to help couples spend time together. It is not a substitute for professional relationship counselling, therapy, medical or legal advice. If you are in an abusive or unsafe relationship, please contact local emergency services or a support organisation.

15. Termination

You may stop using the App and delete your account at any time (Profile → Delete account). We may suspend or terminate your access, with or without notice, if you violate these Terms, if required by law, or to protect our users or the App. Sections that by their nature should survive termination — including sections 8–10 and 16–25 — will survive.

16. Disclaimers

To the maximum extent permitted by law, the App is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy. We do not guarantee that the App will be uninterrupted, secure, error-free or that content will be preserved without loss.

17. Limitation of liability

To the maximum extent permitted by law, Pigeon Mobile Limited and its directors, employees and partners will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data, goodwill or relationships, arising from or related to your use of the App. Our total liability for any claim relating to the App is limited to the greater of (a) the amount you paid for the App in the 12 months before the claim or (b) USD 50. Some jurisdictions do not allow these limitations, so they may not fully apply to you.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Pigeon Mobile Limited from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your User Content, your misuse of the App or your violation of these Terms or the rights of others.

19. Apple App Store terms

If you downloaded the App from the Apple App Store, you and we acknowledge that:

• these Terms are between you and Pigeon Mobile Limited only, not Apple, and Pigeon Mobile Limited, not Apple, is solely responsible for the App and its content;
• Apple has no obligation to provide any maintenance or support services for the App;
• if the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App;
• Pigeon Mobile Limited, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer protection or privacy claims;
• in the event of any third-party claim that the App infringes intellectual property rights, Pigeon Mobile Limited, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim;
• you represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
• you must comply with applicable third-party terms when using the App;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

To the extent these Terms do not address a matter, Apple's Standard End User License Agreement applies.

20. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws rules. If you are a consumer in the EEA, the UK or another country with mandatory consumer protection laws, you also benefit from those laws, and nothing in these Terms limits your rights under them.

21. Dispute resolution, arbitration and class action waiver

Informal resolution. Before starting any formal proceeding, please contact us at [email protected] and describe the dispute. We will try to resolve it informally within 60 days.

Arbitration. If a dispute is not resolved informally, it will be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules in force at the time, by a single arbitrator, in English, seated in Hong Kong. Either party may instead bring an individual claim in a small claims court where it qualifies. Either party may seek injunctive relief in court to protect intellectual property rights.

Class action waiver. To the extent permitted by law, you and we agree that disputes will be resolved only on an individual basis and not as a plaintiff or class member in any class, collective or representative action.

Opt-out. You may opt out of this arbitration agreement by emailing us at [email protected] within 30 days after you first accept these Terms. This section does not apply to consumers in jurisdictions where such agreements are not enforceable; they may bring claims in the courts of their country of residence.

22. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labour disputes, government actions, failures of the internet, hosting or third-party service providers.

23. Export and sanctions compliance

You agree to comply with all applicable export control and sanctions laws when using the App and not to use the App in any country or by any person where such use is prohibited.

24. U.S. Government end users

The App is a “commercial item” as defined in 48 C.F.R. §2.101, consisting of “commercial computer software” and “commercial computer software documentation”. U.S. Government end users acquire the App only with those rights granted to all other end users under these Terms.

25. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Notices. We may send notices to you in the App or by email. You can send notices to us at [email protected].
• Language. These Terms are written in English. Any translation is for convenience only; the English version prevails.

26. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change the “Last updated” date. If changes are material, we will notify you in the App before they take effect. Continued use of the App after changes take effect means you accept the updated Terms.

27. Contact us

If you have any questions about these Terms, contact us:

Pigeon Mobile Limited
Grand Millennium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong
[email protected]